What are your thoughts on
“6 Great Tips for Effective Communication for Payroll Professionals” ?
discuss below.
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Accuracy, diplomacy, understanding and being sensitive to the financial impact to staff when changes/errors happen, being able to offer clear explanations, being consistent, and reliable.
There’s a fine line to balance between being concise & not providing quite enough information–bullet-point or outline-style lists can help clarify the sometimes confusing explanations we have to provide in Payroll. Having resources available to provide to employees (i.e.: handouts, quick-read info sheets) is also useful in many situations.
My favorite is number 5, the snipping tool (or other versions) has been the best tool for payroll in being able to visually tell a story and give an explanation that non-payroll people can understand.
“Ask for feedback” is a great tool to know what parts are unclear and confuse them the most.