How can payroll professionals communicate in a clear and effective way?
Payroll professionals must be able to communicate and translate legislation to employees and clients. Learn easy-to-apply tactics to develop effective communication skills!
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Debbie Dykstra
We have to use very simple language, avoid abbreviations and be concise
Thanks for this tip, Debbie 😄
Heather Shaw
I don’t think there is any one way to communicate. Each person on the receiving end of the communication is different. Some can understand short and concise written explanations. Others require verbal communication either over the phone or face-to-face.
It is true! Thanks for the examples, Heather!
Denise Burnett
Keep it simple and offer further explanation where needed. Be understanding that payroll issues or changes impact people’s lives significantly so being discrete and compassionate are always important.